> For the complete documentation index, see [llms.txt](https://docs.flosum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flosum.com/backup-and-archive/backup-and-archive-in-salesforce/updating-backup-and-archive-salesforce-package-token.md).

# Updating Backup & Archive Salesforce Package Token

## Overview

The Backup & Archive Salesforce package connects to your Flosum Cloud Apps using an access token that automatically expires after a period set by the Connected App. When the token expires, your Salesforce org can no longer connect to your Backup & Archive tenant, and you will see error messages when accessing Backup & Archive data in Salesforce. To restore the connection, re-authenticate with your Flosum tenant to update the token. This connection only affects the Salesforce org’s ability to access and control your Backup & Archive tenant; it does not affect Backup & Archive’s ability to back up your org.

{% hint style="info" %}

#### Access Token Lifetime

The Access Token Lifetime in the Connected App controls how long the token lasts before you need to update it. If you need to update the token too often, you can adjust its lifetime by editing it in the Connected App. To learn how to change this value, see the Authorization Policy section of the following article.

* [Editing a Connected App](/global-settings/security/connected-apps/editing-a-connected-app.md)
  {% endhint %}

This article explains how to update the Backup & Archive package access token.

## Updating Token

{% stepper %}
{% step %}

### Access Backup & Archive Settings

1. Log in to the Salesforce org you want to update the token for.
2. Click the **App Launcher**.
3. Search for **Backup & Archive**.
4. Click **Backup & Archive**.

   <div align="left"><figure><img src="https://646917531-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Focom3JROuDKOidclKbQx%2Fuploads%2FbkdQ1qgqC1dJTGawR7pt%2FUpdatingBackupArchivePackageToken-S01-01.png?alt=media&amp;token=5e01c6fa-21b8-4a01-9304-752a43781d61" alt="" width="563"><figcaption></figcaption></figure></div>
5. Click the **Settings** tab.

   <div align="left"><figure><img src="https://646917531-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Focom3JROuDKOidclKbQx%2Fuploads%2FZFo77zUTAXwZbeqR77oA%2FUpdatingBackupArchivePackageToken-S01-02.png?alt=media&amp;token=a7d36ff0-8c23-428c-822a-757cfb4d2dc1" alt="" width="563"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}

### Update Token

If the **Token Status** is **Invalid**, update the token to restore the connection.

1. Click **Update token**.

   <div align="left"><figure><img src="https://646917531-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Focom3JROuDKOidclKbQx%2Fuploads%2FBqi6vsaKvjrlCnEaQ44a%2FUpdatingBackupArchivePackageToken-S02-01.png?alt=media&amp;token=08dd9363-d98c-4201-b083-5c62fa8e47dd" alt="" width="563"><figcaption></figcaption></figure></div>
2. The Flosum Cloud Apps login screen will open.

{% hint style="info" %}

#### Flosum System Administrator Required

To authenticate the Backup & Archive package connection, you must log in with a System Administrator account for the Flosum tenant connected to this Salesforce org.
{% endhint %}

1. Enter the System Administrator’s email in the **Email** textbox.
2. Enter the tenant's name in the **Tenant Name** textbox.
3. Enter the System Administrator’s password in the **Password** textbox.
4. Click **Login**.

   <div align="left"><figure><img src="https://646917531-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Focom3JROuDKOidclKbQx%2Fuploads%2FGCqLAboB2nV7h4BUDWpl%2FUpdatingBackupArchivePackageToken-S02-02.png?alt=media&amp;token=8110a535-e612-4e8a-b723-440246763fe7" alt="" width="375"><figcaption></figcaption></figure></div>
5. Once you have authenticated with your Flosum tenant, you will be returned to Salesforce.
6. If the authentication was successful, the **Token Status** will be **Valid**.

   <div align="left"><figure><img src="https://646917531-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Focom3JROuDKOidclKbQx%2Fuploads%2FPUzWZ4TOGB6LXqr7f0FU%2FUpdatingBackupArchivePackageToken-S02-03.png?alt=media&amp;token=d83e0c52-67a1-453c-b771-45a741dd1533" alt="" width="563"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}

### Troubleshooting

If you cannot update the token or are still experiencing connection issues, follow these troubleshooting steps.

1. Verify that the Flosum user and tenant are correct.
   1. The user must be a valid System Administrator in your Flosum Cloud Apps tenant. To learn more about Flosum user accounts, see the following article.
      1. [Overview of Roles, Groups, and Users](/global-settings/user-management/overview-of-roles-groups-and-users.md)
   2. The tenant name must match the Flosum tenant associated with the Connected App handling this connection. You can find the **Tenant Name** in **Global Settings** > **Settings**.

      <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><h4>Important</h4><p>Use the <strong>Tenant Name</strong>, not the <strong>Tenant ID</strong>. These values are the same by default, but if you have renamed your tenant, you must use the Tenant Name to authenticate.</p></div>
2. Verify that the **Connected App** in your tenant’s Global Settings is configured correctly. Follow the instructions in the article below to configure the Connected App.
   1. [Enable Access to Flosum Backup & Archive Data](/global-settings/security/connected-apps/enable-access-to-flosum-backup-and-archive-data.md)
      {% endstep %}
      {% endstepper %}


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