# Upcoming Update: New App URL (DNS) Names

## ![](/spaces/sEk2hU5IMh3HEY5dJZjR/files/LowV1q5srWJvPnm0X9bc) Overview

As part of the **Flosum Backup & Archive 4.5.0 (Winter ’26)** release, we are updating the DNS names used by our applications. These updates improve consistency, align terminology with the new **Global Settings** experience, and remove legacy naming patterns.

This article details what is changing, why, and what to expect during DNS propagation.

### What’s Changing

We are updating two key parts of the URL structure:

1. Replacing **user-pool** with **global** to enable the transition from **User Pool** to **Global Settings**.
2. Replacing **backup-us-v3** with **backup-us** to simplify the US URL and align with the naming convention of other regions.

{% hint style="info" %}
No action is required from customers. All updates occur automatically.  But if you have bookmarked the **backup-us-v3.flosum.app** URL, you will want to update your bookmark. 
{% endhint %}

{% hint style="info" %}

### Important Notes on DNS Propagation

When the new URLs go live:

* Most customers will see the updated DNS within 5–10 minutes.
* In rare cases, full DNS propagation may take 24–48 hours.
* This delay is normal and expected.
* During this window, applications remain accessible via fallback URLs.
  {% endhint %}

### Fallback URLs

To ensure uninterrupted access, each region will have a fallback URL using the -fallback suffix.

Example format:

* **Global Settings**: `global-<region>-fallback.flosum.app`
* **Backup & Archive**: `backup-<region>-fallback.flosum.app`

These act as temporary alternative entries only if DNS propagation takes longer than expected.

### Global Settings URLs

{% hint style="info" %}
**User Pool** is being replaced with **Global Settings**. See the table below for the Global Settings URL for your region.
{% endhint %}

<table><thead><tr><th width="126.20184326171875">Region</th><th>User Pool</th><th>Global Settings</th><th>Fallback URL</th></tr></thead><tbody><tr><td>United States</td><td>user-pool-us.flosum.app</td><td>global-us.flosum.app</td><td>global-us-fallback.flosum.app</td></tr><tr><td>Germany</td><td>user-pool-de.flosum.app</td><td>global-de.flosum.app</td><td>global-de-fallback.flosum.app</td></tr><tr><td>Japan</td><td>user-pool-jp.flosum.app</td><td>global-jp.flosum.app</td><td>global-jp-fallback.flosum.app</td></tr><tr><td>Australia</td><td>NA</td><td>global-au.flosum.app</td><td>global-au-fallback.flosum.app</td></tr></tbody></table>

### Backup URLs

{% hint style="info" %}
For the US region, the **Backup & Archive** URL is changing. See the table below for the updated URL.
{% endhint %}

<table><thead><tr><th width="125.88671875">Region</th><th>Old URL</th><th>New URL</th><th>Fallback URL</th></tr></thead><tbody><tr><td>United States</td><td>backup-us-v3.flosum.app</td><td>backup-us.flosum.app</td><td>backup-us-fallback.flosum.app</td></tr><tr><td>Germany</td><td>backup-de.flosum.app</td><td>No Change</td><td>backup-de-fallback.flosum.app</td></tr><tr><td>Japan</td><td>backup-jp.flosum.app</td><td>No Change</td><td>backup-jp-fallback.flosum.app</td></tr><tr><td>Australia</td><td>NA</td><td>backup-au.flosum.app</td><td>backup-au-fallback.flosum.app</td></tr></tbody></table>

### In summary

Changes:

1. The User Pool Application is being replaced by Global Settings for Tenant and User management. This is resulting in a new URL for all regions `https://global-<region>.flosum.app`
2. The US region Backup & Archive URL is being replaced with `https://backup-us.flosum.app`


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