> For the complete documentation index, see [llms.txt](https://docs.flosum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flosum.com/global-settings/environment/organizations/updating-an-organization-token.md).

# Updating an Organization Token

{% hint style="success" %}

#### Required User Credentials

\[**Flosum User**] - **SystemAdministrator** Role

\[**Salesforce User**] - **Administrator** Credentials&#x20;
{% endhint %}

## ![](https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2FSxcnKlaJKPzDqONWoDNv%2FSummary2-Small-Icon.svg?alt=media\&token=5e3253d0-a069-4ba5-9c06-83c70bd0b21d)Overview

To ensure uninterrupted connectivity between Flosum Cloud Apps and your Salesforce org, update the Organization's token when you encounter a **Token Expired** warning or when the Backup & Archive Settings page indicates **Token Expired** for an Organization. An expired token prevents new or scheduled jobs from running. This article explains how to update an Organization's token. The screenshots below show examples of the **Token Expired** warning.

### Backup & Archive: Token Update Warning Message

<div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2FUMg0rOnCA6zf5KoXeNlN%2FUpdatingConnectinToken-Warning-01.png?alt=media&amp;token=431bcda9-e724-48b3-905a-f8d641bada46" alt="" width="563"><figcaption></figcaption></figure></div>

### Backup & Archive > Settings: Token Expired

<div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2FZLeuWaHJ4bFY1UUaphta%2FUpdatingConnectinToken-TokenExpired-02.png?alt=media&amp;token=b17e287e-b9a2-43c1-8bee-8ae4c19d0c5f" alt="" width="563"><figcaption></figcaption></figure></div>

## Update an Organization Token

{% stepper %}
{% step %}

### Access Global Settings

1. From any **Flosum Cloud App**, click the **App Switcher** icon at the top of the left sidebar menu.

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2Fgh5FcQCnErKAjJ7isiuB%2FGS-Access-01.png?alt=media&amp;token=ddf01506-f133-4e49-825a-76a2a237e3a8" alt="" width="563"><figcaption></figcaption></figure></div>
2. Click **Global Settings**.&#x20;

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2Fx5vntzgpLuT50fMTzwT9%2FGS-Access-02.png?alt=media&amp;token=f67a125f-5087-47c2-9bc6-9393c3d2b7a5" alt="" width="563"><figcaption></figcaption></figure></div>
3. The **Global Settings** app will open in a new tab.

{% hint style="info" %}
Global Settings can also be accessed by logging in directly via the Flosum Cloud Apps Login URL. See the following article for login instructions.

* [Log In To Global Settings](/global-settings/getting-started/log-in-to-global-settings.md)
  {% endhint %}
  {% endstep %}

{% step %}

### Update Token

1. Click **Organizations** from the sidebar menu.
2. Click the **Three Vertical Dots** menu at the right end of the Organization you wish to update a token for.

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2FuvrksgFoIHmr7ZdFjFK4%2FUpdatingConnectionToken-Update-01.png?alt=media&amp;token=3d70c050-1a95-43f4-be95-7a8e961ee982" alt="" width="563"><figcaption></figcaption></figure></div>
3. Click **Update Token**.

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2F3PXwujIxeETLlYJta0t8%2FUpdatingConnectionToken-Update-02.png?alt=media&amp;token=12789e61-3a36-4051-a206-978d0f3bc14e" alt="" width="563"><figcaption></figcaption></figure></div>
4. You will be prompted to log in to Salesforce.
   {% endstep %}

{% step %}

### Authenticate With Salesforce

1. In the **Username** field, enter the username of the Salesforce account used for connecting Flosum Cloud Apps to the Salesforce org for which you are updating the token.
2. In the **Password** textbox, enter the password for the Salesforce user.
3. Click **Log In**.

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2F2HlDi9Cui9mAXcrqmNWA%2FUpdatingConnectionToken-Update-03.png?alt=media&amp;token=6de0df61-2ba3-4a8f-b846-b08d3afc25b3" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}

### Verify Token Valid

1. After successfully logging in, the token is updated.
2. To verify the token update was successful, switch to **Backup & Archive**.
3. Click **Settings** from the left sidebar menu.
4. Verify that the organization status is marked as **Token Valid** after updating the token.

   <div align="left"><figure><img src="https://579543750-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsEk2hU5IMh3HEY5dJZjR%2Fuploads%2FWQwf8CTXsVtDhPsRzFUy%2FUpdatingConnectionToken-Update-04.png?alt=media&amp;token=9b3482f7-a60b-45a9-be6d-4ca3cf7b7bf8" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="info" %}
If the organization status still shows **Token Expired**, another issue may be preventing Flosum Cloud Apps from connecting to your Salesforce org. Ensure the Flosum Connected app is installed in your Salesforce org by following the instructions in the article below.

* [How to Install the Flosum Connected App for Salesforce](/global-settings/environment/organizations/how-to-install-the-flosum-connected-app-for-salesforce.md)

For more help, contact Flosum's knowledgeable Customer Support.

* [Broken mention](broken://spaces/BCmlFAgApXdN9hoKOB0q)
  {% endhint %}
  {% endstep %}
  {% endstepper %}


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