> For the complete documentation index, see [llms.txt](https://docs.flosum.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.flosum.com/global-settings/user-management/forgot-password.md).
# Forgot Password
{% hint style="success" %}
#### Required User Credentials
\[**Flosum User**] - Any Role
{% endhint %}
## Overview
To reset a forgotten password for your Flosum Cloud Apps tenant, request a Password Reset link. Follow this guide for detailed steps on how to request the link and change your password.
{% hint style="info" %}
Resetting your password only affects the tenant you are resetting it for. To reset the password for your account with other tenants, you need to reset it for each one.
{% endhint %}
## Reset Forgot Password
{% stepper %}
{% step %}
### Forgot Password Link
There are two methods of requesting the **Forgot Password** link: using **Email** to log in or using **Tenant** to log in.
#### Email Login
1. Enter your account's email in the **Email** textbox.
2. Click **Continue**.
3. Access your email account and open **Flosum: Login Verification Code** and copy the verification code.
4. Enter the copied verification code in the **Verification Code** textbox.
5. Click **Continue**.
6. Select the tenant name that you wish to log in to.
7. Click **Continue**.
8. Click the **Forgot password** link below the Login button.
#### Tenant Login
1. Click the **Use tenant name** link below the Continue button.
2. Enter the name of the tenant in the **Tenant Name** textbox.
3. Click **Continue**.
4. Click the **Forgot password** link below the Login button.
{% endstep %}
{% step %}
### Reset Password
After clicking the **Forgot password** link, a **Forgot Your Password** dialog will open.
1. In the **Email** textbox, enter the email of the account for which you want to reset the password.
2. Click **Reset Password**.
3. A password reset link will be sent to your email.
4. Access your email account and open **Flosum: Forgot password**.
5. Click the **Reset password** link. The link will open a form to enter a new password.
6. Enter a **New Password** that meets the stated password requirements.
7. Re-enter the password in the **Confirm New Password** textbox.
8. Click **Change Password**.
9. Log in using the newly reset password.
{% endstep %}
{% endstepper %}
---
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