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Forcing a Password Reset for a User

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Required User Credentials

[Flosum User] - SystemAdministrator Role

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Summary

A System Administrator can reset a User's password, requiring them to create a new one at their next login. This guide explains how to reset a User's password and the subsequent steps the User should take.

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After resetting a user's password, the System Administrator should provide the user with the new temporary password.

For instructions on changing your password or logging in if you have forgotten your password, see the following articles.

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Force Password Reset

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Access Global Settings

  1. From any Flosum Cloud App, click the App Switcher icon at the top of the left sidebar menu.

  2. Click Global Settings.

  3. The Global Settings app will open in a new tab.

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Global Settings can also be accessed by directly logging in using your region's Global Settings URL. See the following article for login instructions.

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Reset User's Password

  1. Click Users from the sidebar menu.

  2. Click the User you wish to reset the password for.

  3. Click Edit.

  4. Enter a temporary password.

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Provide the user with the temporary password you set for their account. They will need it to log into their account.

  1. Click Save.

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User Logging In

  1. Once the password is reset, the user will receive an email stating that the System Administrator reset their password.

  2. To log in to their account, provide the user with their temporary password.

  3. The user will be prompted to reset their password when they log in, following the instructions in the New User First Login article.

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