# Flosum Customer Support Welcome to the Flosum Customer Support Center, your hub for resolving issues, accessing troubleshooting guides, and connecting with our Customer Success and Technical Support teams. Our mission is to ensure your Flosum Cloud Applications run smoothly, securely, and efficiently, whether you’re performing a backup, archive, restoring backups, or leveraging one of our other cloud applications. We have adopted **Intercom** to help you self-serve your product support needs through the document site. But if you need assistance, ask for a support team member, and we will connect with you via chat. The video below shows you how to start a conversation with our Virtual Support Agent. {% @arcade/embed flowId="V9GGrYJ7QcZwTP1L59Y4" url="" %} We will continue to roll out additional functionality to improve your product support needs throughout the next year. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.flosum.com/support/flosum-customer-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.