Cloud Applications Support

Backup & Archive

Flosum Hosted

For our Flosum Backup & Archive solution hosted in AWS infrastructure, we maintain dedicated support teams with expertise in both Salesforce and AWS technologies. Our robust AWS-hosted environment ensures enterprise-grade reliability with 99.99% uptime, while our support engineers provide comprehensive assistance with backup configurations, archival strategies, and data restoration.

Our cloud operations team monitors the solution’s infrastructure 24/7, enabling proactive detection of issues and rapid resolution of potential concerns. We maintain strict security protocols and conduct regular compliance audits to ensure your archived data remains secure and accessible in accordance with your retention policies.

Customer Hosted

Customers who use Flosum Backup & Archive in a self-hosted environment are responsible for infrastructure management and maintenance. While Flosum's support team provides comprehensive assistance for the functionality and operation of the backup and archive solution, customers must maintain adequate technical resources and expertise to manage their hosting infrastructure.

Our support team will assist with troubleshooting Backup & Archive functionality issues, guide best practices, and help resolve software-specific challenges. However, customers are responsible for infrastructure-related tasks, including server maintenance, network configuration, security updates (certificate management), and storage management. This requires customers to maintain qualified IT staff with relevant expertise in infrastructure management.