Flosum DevOps, Data Migrator, & Trust Center

As our flagship product, Flosum DevOps is natively built on the Salesforce platform and delivered as a managed package within a Salesforce OEM Production org. This deep integration means Flosum's availability and performance align with Salesforce's infrastructure. Consequently, our service delivery adheres to Salesforce's robust uptime guarantees and recovery SLAs, ensuring enterprise-grade customer reliability.

From Salesforce:

Salesforce Services are designed with continuous improvement and Trust (e.g., Availability, Performance, and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for planned downtime, for which Salesforce gives customers prior notice, and force majeure events. Excellent availability statistics are critical to Salesforce’s customers’ success and the success of Salesforce as a company. Salesforce generally does not focus on a specific percentage, as they do not believe their job on availability will ever be complete. Live and historical statistics on Salesforce system performance are publicly published at https://trust.salesforce.com/en/#systemStatus.

Salesforce's Recovery Time Objective (RTO) is 12 hours, and its Recovery Point Objective (RPO) is 4 hours.

Salesforce’s disaster recovery plans currently have the following target recovery objectives: (a) restoration of the Service within 12 hours after Salesforce declares a disaster; and (b) maximum Customer Data loss of 4 hours, excluding. However, a disaster or multiple disasters causing the compromise of both multiple Salesforce data centers at the same time, and excluding development and test bed environments, such as the Sandbox service.

This page has the Disaster Recovery and Business Continuity Plans https://compliance.salesforce.com/en/disaster-recovery-bcp